Shipping Policy

At Tropupglobal.com, we are committed to delivering your order smoothly, securely, and efficiently—no matter where you are in the world. This policy outlines everything you need to know about our international shipping process so you can shop with complete confidence.


Processing & Dispatch Times

  • All orders are processed within 1–2 business days (excluding weekends and public holidays).
  • Once your order is dispatched, you will receive a confirmation email with tracking details, allowing you to monitor your shipment in real time.

 

International Shipping

  • Free Worldwide Shipping on orders above $100.
  • A flat shipping fee of $10 applies to orders below $100.
  • Estimated delivery time: 7-10 business days from dispatch (may vary depending on destination and customs clearance).
  • Orders are shipped via trusted global courier partners such as DHL and FedEx to ensure safe and timely delivery.


Payment Methods

We accept secure international payment options, including:

  • Credit & Debit Cards
  • PayPal
  • Apple Pay
  • Google Pay
  • Other globally supported payment gateways

Cash on Delivery (COD) is not available for international orders.


Customs Duties & Taxes

  • Orders may be subject to customs duties, import taxes, or local charges based on your country’s regulations.
  • These charges are not included in the product price or shipping and must be paid by the customer upon delivery (if applicable).


Delivery Attempts & Failed Deliveries

  • Our courier partners will typically make two delivery attempts.
  • If delivery is unsuccessful, the shipment may be returned to us.
  • We will contact you to arrange redelivery.


Important:

  • Shipping charges are non-refundable in cases of failed delivery due to customer unavailability.
  • If an international order is refused, not accepted, or abandoned by the customer, it will not be eligible for any refund.


Unserviceable Locations

  • While we ship globally, certain remote or restricted regions may be unserviceable.
  • If your location cannot be delivered to, we will notify you promptly and issue a full refund.


Tracking Your Order

  • Once your order is shipped, you will receive a tracking link via email.
  • This allows you to stay updated on your package’s status and estimated delivery timeline.


Potential Delays

While we aim for timely delivery, delays may occasionally occur due to:

  • Customs inspections
  • Local regulations
  • Weather conditions
  • Holidays or logistical disruptions

If any delays arise, our team will keep you informed and assist you throughout the process.


Frequently Asked Questions (FAQs)

Q1: What happens if I’m not available to receive my order?

Two delivery attempts will be made. If unsuccessful, the shipment may be returned and you will be contacted for redelivery.

Q2: How can I track my order?

A tracking link will be shared via email once your order is dispatched.

Q3: Can I change my shipping address after placing an order?

Address changes can be requested within 24 hours of placing the order. Changes cannot be made once the order is dispatched.

Q4: Are there any additional charges for international orders?

Orders above $100 qualify for free shipping. Orders below $100 incur a $10 shipping fee. Customs duties or taxes (if applicable) are the customer’s responsibility.

Q5: What if I refuse to accept the delivery?

International orders that are refused, not accepted, or abandoned will not be refunded.

Q6: Will I have to pay customs or import duties?

Yes, depending on your country’s regulations, your order may be subject to customs duties, import taxes, or local charges. These are determined by your local authorities and must be paid by you at the time of delivery. TropupGlobal.com does not control or cover these charges.


Need Help?

For any shipping-related queries, feel free to reach out to us at: hello@tropup.com

We’re here to assist you with tracking, delivery updates, and any concerns you may have.


By placing an order on TropupGlobal.com, you agree to the terms outlined in this shipping policy.